Shipping Policy
Shipping Policy
Estimated Delivery Times
Order Processing
Once an order is placed, please allow 1–3 business days for processing.
Orders placed on weekdays are typically processed within one business day. Orders placed on Friday evenings, weekends, or public holidays may require additional processing time.
Shipping & Delivery
After your order has been processed and dispatched, the estimated delivery time is 7–14 business days.
Please note that delivery times are estimates and may vary due to factors beyond our control, including customs procedures, carrier delays, weather conditions, and peak shipping periods.
How to Place an Order
Ordering from Willow & Grace London is simple, secure, and convenient:
- Browse our collection and select your desired product.
- Choose the correct size, colour, or variant (if applicable).
- Click Add to Cart.
- Proceed to Checkout and enter your shipping and contact details.
- Review your order information carefully.
- Select your preferred payment method and complete your purchase.
- You will receive an order confirmation email once your payment has been successfully processed.
Accepted Payment Methods
We currently accept:
- Visa
- Mastercard
- American Express (AMEX)
- Maestro
- Bank Transfer
- EPS
- Other secure local payment methods available at checkout
Secure Payments
At Willow & Grace London, your security is our priority. All transactions are protected using SSL (Secure Socket Layer) encryption, ensuring that your personal and payment information remains safe and secure throughout the checkout process.
Shipping Costs
Free Shipping
We are pleased to offer free shipping on all orders, with no minimum purchase requirement.
There are no hidden shipping charges applied at checkout.
Order Fulfilment
Once your order has been confirmed, our team begins preparing it for shipment as quickly as possible.
You will receive a shipping confirmation email containing tracking information (where available) once your order has been dispatched.
Sustainability Commitment
As part of our commitment to sustainability and responsible logistics, we optimise shipments and work closely with our fulfilment partners to reduce unnecessary transportation and packaging waste.
This approach allows us to maintain competitive pricing while minimising our environmental impact.
Expedited Shipping
If you require expedited shipping or have special delivery requirements, please contact our customer support team before placing your order.
While expedited shipping options may not always be available, we will do our best to assist you.
Contact Us
If you have any questions regarding shipping, delivery, or your order status, please contact us:
Willow & Grace London
Email: support@willowgracelondon.com
